Questions To Ask Before Hiring A Janitorial Service

Questions To Ask Before Hiring A Janitorial Service: Quick Guide

Use this streamlined question list to evaluate janitorial providers before signing a contract.

Essentials (Must Ask)

1. Are You Licensed, Insured, and Bonded?

CredentialRequired?
Licensed☐ Yes ☐ No
General liability insurance☐ Yes ☐ No
Worker's compensation☐ Yes ☐ No
Bonded☐ Yes ☐ No

Never hire without proper insurance.

2. How Do You Screen and Train Employees?

  • Background checks on all employees?

  • Training program details?

  • Training frequency (weekly/monthly/quarterly)?

Best practice: All employees should be background-checked and professionally trained.

3. What Services Are Included?

Core services:

Add-ons: Carpet cleaning, window cleaning, floor stripping.

4. Do You Use Eco-Friendly Products?

  • Green-friendly products used?

  • Products meet disinfection standards?

Best practice: Green cleaning is effective and environmentally responsible.

5. What's Your Experience with Businesses Like Mine?

  • Years in business?

  • Experience with similar facilities?

  • Industry-specific expertise?

Target: 3+ years in commercial cleaning.

6. Can You Provide References?

Ask past clients:

7. How Do You Handle Quality Control?

ProcessMet?
Routine inspections☐ Yes ☐ No
Digital inspection reports☐ Yes ☐ No
Quality audits☐ Yes ☐ No
Issue tracking & resolution☐ Yes ☐ No

8. What Are Your Rates and Contract Terms?

Warning: Avoid suspiciously low prices.

Additional Important Questions

QuestionWhy It Matters
How will you communicate with my business?Dedicated account manager ensures accountability 
What happens if an employee can't make their shift?Backup staff prevents service gaps
Do you offer emergency response?Critical for urgent needs 
Do you offer customized cleaning plans?Flexibility for unique needs 
Who will have keys/access to my facility?Security requirement

10-Question Summary

  1. Are you licensed, insured, and bonded?

  2. How do you screen and train employees?

  3. What services are included?

  4. Do you use good products?

  5. What's your experience with my industry?

  6. Can you provide references?

  7. How do you handle quality control?

  8. What are your rates and contract terms?

  9. How will you communicate with my business?

  10. What happens if an employee can't make their shift?

Red Flags to Avoid

  • ❌ No licensing or insurance

  • ❌ Prices too low

  • ❌ No references

  • ❌ Poor reviews

  • ❌ No backup staff[

  • ❌ No dedicated contact

Bottom Line

Prioritize credentials, employee screening, experience, quality control, and communication over lowest price. Ask these questions to partner with a reliable janitorial service that meets your needs and standards.

Location: 17 N State St, Lindon, UT 84042, USA

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