Commercial Cleaning Company Checklist

 

Commercial Cleaning Company Checklist: Quick Guide

Use this streamlined checklist to evaluate cleaning companies and monitor their performance effectively.

Pre-Hiring Evaluation Checklist

✅ Credentials & Compliance

Requirement	Verified?
Licensed to operate	☐
General liability insurance ($1M+)	☐
Worker's compensation	☐
Bonded (protects against theft)	☐
Industry certifications (IICRC, ISSA)	☐

✅ Experience & Reputation

Criteria	Verified?
3+ years in commercial cleaning	☐
Experience with similar facilities	☐
10+ references provided	☐
Positive online reviews (Google, Yelp, BBB)	☐

✅ Staff Quality

Question	Acceptable?
Background checks on all employees?	☐ Yes ☐ No
Ongoing training provided?	☐
Backup staff for absences?	☐ Yes ☐ No
Cross-trained employees?	☐ Yes ☐ No

✅ Quality Control

Standard	Met?
Dedicated account manager	☐ Yes ☐ No
Routine inspections	☐ Yes ☐ No
Digital inspection reports	☐ Yes ☐ No
Quality audits performed	☐ Yes ☐ No
Issues tracked & resolved	☐ Yes ☐ No

✅ Communication

Requirement	Met?
Primary contact identified	☐ Yes ☐ No
After-hours emergency contact	☐ Yes ☐ No
24/7 emergency service	☐ Yes ☐ No
Response time to inquiries	☐ Yes ☐ No

✅ Services & Equipment

Service	Yes?
Routine janitorial	☐ Yes ☐ No
Carpet cleaning	☐ Yes ☐ No
Floor stripping/waxing	☐ Yes ☐ No
Window cleaning	☐ Yes ☐ No
Commercial-grade equipment	☐ Yes ☐ No
Green-friendly products	☐ Yes ☐ No

✅ Pricing & Contract

Factor	Reviewed?
Detailed quote provided	☐
No hidden fees	☐
Clear contract terms	☐
Cancellation policy clear	☐
Flexible cleaning plans	☐ Yes ☐ No

Performance Monitoring Checklist

Rate monthly (1-5 scale):

Question	Rating	Action?
Spots missed by service	☐5 ☐4 ☐3 ☐2 ☐1	☐
Dirty toilets/restrooms	☐5 ☐4 ☐3 ☐2 ☐1	☐
Dirty floors	☐5 ☐4 ☐3 ☐2 ☐1	☐
Trash left in baskets	☐5 ☐4 ☐3 ☐2 ☐1	☐
Response time to issues	☐	☐
Would hire again?	☐ Yes ☐ No	☐

Essential Daily Tasks Checklist

Area	Task	Done?
Entryways	Vacuum/mop, disinfect doors/handles	☐
	Empty trash, replace liners	☐
Restrooms	Sanitize sinks/toilets	☐
	Refill soap, paper products	☐
	Mop floors, empty trash	☐
	Clean mirrors	☐
Break Rooms	Wipe tables, counters	☐
	Clean sinks, microwaves	☐
	Empty trash	☐
Offices	Empty desk trash	☐
	Dust surfaces, electronics	☐
	Vacuum under desks	☐
Common Areas	Vacuum carpets, mop floors	☐
	Disinfect handrails, elevator buttons	☐

10-Point Quick Decision Checklist

1. ☐ Identify cleaning needs

2. ☐ Research local companies

3. ☐ Check services, rates, availability

4. ☐ Request references

5. ☐ Verify equipment & standards

6. ☐ Confirm hiring process (background checks, training)]

7. ☐ Ask about cleaning checklists

8. ☐ Verify insurance

9. ☐ Read reviews & recommendations

10. ☐ Negotiate fair price

Key Red Flags to Avoid

• ❌ No proper licensing or insurance

• ❌ Prices significantly lower than competitors

• ❌ No references or unwilling to provide

• ❌ Poor online reviews

• ❌ No quality control process

• ❌ No backup staff for absences

Bottom Line

Prioritize credentials, experience, quality control, and communication over lowest price. Use this checklist consistently for hiring and performance monitoring.